
AI Set to Handle 80% of Customer Service by 2029
New research predicts artificial intelligence will handle 80% of common customer service issues by 2029, raising questions about jobs and consumer rights.
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Sofia Petrova is an investigative reporter specializing in the broader societal and economic impacts of advanced technologies. She frequently covers how AI is challenging established norms in creative fields and beyond.

New research predicts artificial intelligence will handle 80% of common customer service issues by 2029, raising questions about jobs and consumer rights.
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A South African app, Grit, uses AI and secure storage to help women combat gender-based violence, offering a rapid-response system and an 'aunt figure' chatbot named Zuzi.
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A major coalition of Japanese entertainment companies, including Toei and Square Enix, has formally accused OpenAI of copyright infringement, demanding it stop using their content to train its Sora 2
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Top film industry experts argue that while AI can be a useful administrative tool, it cannot replace the essential human intuition and creativity required for casting.
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A new job called the 'Forward-Deployed Engineer' is seeing explosive demand, with listings up 800% as AI firms like OpenAI embed specialists within client companies.
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A new study by the University of Maryland and Microsoft reveals Polish is the most effective language for prompting AI, outperforming English which ranked sixth.
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A recent test of ChatGPT's 'Agent' feature revealed the AI's significant struggles with a simple task: ordering a pizza. The process took up to 20 minutes.
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An AI-generated version of the sitcom “Friends” has gone viral for its unsettling and bizarre quality, sparking widespread online criticism and ridicule.
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Google has confirmed it is actively experimenting with integrating advertisements into its AI Overviews and other AI-powered search experiences.
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Actress Emma Thompson's recent viral comments on "The Late Show with Stephen Colbert" have sparked a global conversation about the role of AI in creative work.
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