Zoom has announced a significant expansion of its artificial intelligence capabilities, introducing new features designed to streamline workflows both within and outside of its core video meeting platform. At its Zoomtopia conference, the company revealed an upgraded AI Companion that now integrates with third-party applications, along with photorealistic avatars and advanced scheduling tools aimed at enhancing productivity.
Key Takeaways
- Zoom's AI Companion will now function across other platforms, including Microsoft Teams and Google Meet, to provide meeting summaries and notes.
- New features include AI-powered meeting scheduling, personalized note-taking, and cross-platform search capabilities for Google and Microsoft ecosystems.
- The company is introducing photorealistic AI avatars that mimic user actions, intended for situations when users are not camera-ready.
- Additional updates focus on workflow automation, such as an AI writing assistant, a deep research tool, and custom AI agent creation.
Expanding AI Beyond Zoom Meetings
Zoom is strategically extending its AI tools to operate outside its native environment. The company's AI Companion, which previously offered in-meeting recording and transcription, will now support meetings on competing platforms like Google Meet and Microsoft Teams. This move addresses the growing market of cross-application productivity tools.
This expansion allows users to receive AI-generated summaries and insights regardless of the meeting software used. The functionality also extends to in-person meetings, where the AI Companion can be used to capture notes and action items, positioning Zoom as a central hub for all professional conversations.
Competitive Landscape
Zoom's decision to make its AI Companion platform-agnostic is a direct response to the rise of specialized AI notetaker startups. Companies like Otter.ai, Fireflies.ai, and Read AI have gained traction by offering services that work across various communication tools. By integrating this capability, Zoom aims to retain users within its ecosystem and compete more effectively with these focused solutions.
Furthermore, the company is introducing a cross-platform search function. This will enable users to retrieve information from their connected Google and Microsoft accounts directly through Zoom, reducing the need to switch between applications to find documents or past conversations.
Smarter Scheduling and Meeting Preparation
A significant portion of the new updates targets the challenges of scheduling and managing meetings. The AI Companion will now assist with calendar management by identifying available time slots that work for all invited attendees, simplifying a common administrative task.
In a notable addition, Zoom is introducing a feature that proactively suggests meetings that could potentially be skipped. Through a "free up my time" request, the AI will analyze a user's calendar and identify non-essential appointments, a concept similar to tools previously launched by calendar optimization service Clockwise.
"The goal is to move beyond just facilitating meetings to actively improving how people manage their time and collaborate," a company representative stated during the announcement. "We want to give users more control over their workday."
The system will also provide proactive recommendations to help users prepare for upcoming meetings. This includes suggesting relevant tasks, drafting potential agenda items, and gathering necessary documents, aiming to make every scheduled meeting more effective and focused.
The Introduction of Photorealistic Avatars
Zoom is set to roll out photorealistic avatars, a feature designed to create a digital likeness of the user that can be used in meetings. These AI-powered avatars will mirror the user's head movements and facial expressions, providing a more personal alternative to static profile pictures or cartoon-like avatars.
The company stated that this feature is particularly useful for moments when a user is not "camera-ready" but still wishes to maintain a visual presence. Zoom CEO Eric Yuan demonstrated an early version of this technology during a quarterly earnings call earlier in the year.
Potential Security Concerns
The introduction of highly realistic digital personas raises potential security questions. The risk of deepfake technology being misused for impersonation could lead corporate IT departments to carefully manage or disable the feature based on their security policies. Zoom has indicated the feature will be available to consumers by the end of the year.
The utility of these new avatars extends to other parts of the Zoom platform. For instance, hosts will be able to use their AI avatar in a meeting's waiting room, paired with a pre-recorded Zoom Clip, to greet attendees and provide context for the meeting before it begins.
Comprehensive Workflow and Platform Enhancements
Beyond meeting-specific tools, Zoom is embedding AI deeper into its overall platform to create a more integrated workspace. The company is launching an upgraded web interface that gives the AI Companion a more prominent position.
Several new AI-powered productivity features are also being added, including:
- Writing Assistant: An AI tool to help users draft emails, documents, and chat messages.
- Deep Research Feature: A function designed to gather and synthesize information on specific topics from various sources.
- Group AI Assistant: A collaborative AI tool for teams to work with.
For more advanced users and developers, Zoom will now allow the creation of custom AI agents. This will be supported by the Model Context Protocol (MCP), enabling businesses to tailor AI functionalities to their specific needs and workflows.
Technical improvements were also announced to enhance the core meeting experience. Zoom Meetings will soon support a higher bit rate and a frame rate of 60 frames per second (fps), resulting in smoother and clearer video quality. The company is also launching a new video management tool to help users organize and manage their video assets more efficiently. These updates, combined with new AI-powered live translation features, signal Zoom's commitment to evolving from a video conferencing app into a comprehensive communication and productivity platform.