A company behind a wearable artificial intelligence device named Friend has invested over $1 million into a massive advertising campaign across the New York City subway system. The campaign for the $129 device has generated significant public debate and backlash, including widespread vandalism of its advertisements.
Key Takeaways
- Friend, a wearable AI company, launched an ad campaign in the NYC subway costing more than $1 million.
- The campaign features over 11,000 subway car cards, 1,000 platform posters, and 130 large urban panels.
- The $129 device has faced criticism regarding constant user surveillance and privacy concerns.
- Many of the minimalist white ads have been vandalized with messages opposing the technology.
- The company's CEO, Avi Schiffman, stated he anticipated a negative reaction and designed the ads to encourage public commentary.
A High-Stakes Bet on Public Transit Advertising
Commuters on the New York City subway have recently encountered a dominant new presence: stark, white advertisements for an AI device called Friend. According to CEO Avi Schiffman, the company committed over $1 million to this extensive marketing effort, which he described as a significant financial risk.
The scale of the campaign is substantial. It includes more than 11,000 ad cards placed inside subway cars, 1,000 posters on station platforms, and 130 large urban panels throughout the system. Some high-traffic stations, such as West 4th Street, have been almost completely covered with Friend's branding.
Campaign by the Numbers
- Total Cost: Over $1 million
- Subway Car Cards: 11,000+
- Platform Posters: 1,000
- Urban Panels: 130
Schiffman characterized the campaign as a major move for an AI product in the physical advertising space. "This is the world’s first major AI campaign," he told Adweek. Acknowledging the financial strain, he referred to the initiative as "a huge gamble," adding, "I don’t have much money left."
Public Backlash and Vandalism
The campaign has been met with a mixed and often critical reception from the public. Many of the minimalist advertisements have been defaced with handwritten messages that challenge the product's premise and the broader role of AI in society.
Messages written on the posters include phrases like "surveillance capitalism" and direct advice to onlookers to "get real friends." This form of public commentary reflects a growing skepticism and concern over privacy and the commercialization of personal data, particularly with devices designed for constant monitoring.
The vandalism serves as a physical manifestation of the digital debate surrounding AI ethics and surveillance, bringing the conversation into public spaces.
The reaction highlights a deep-seated apprehension about AI technology, especially in a city known for its vocal and engaged population. The act of altering the ads transforms them from one-way corporate messaging into a two-way public dialogue about technology's place in daily life.
The Controversial 'Friend' Device
At the center of the debate is the Friend device itself, a $129 wearable designed to record and analyze conversations and interactions. The product has been a source of controversy since its introduction, with technology journalists and privacy advocates raising significant concerns.
For example, writers for Wired magazine recently published a highly critical review of the device, expressing discomfort with its constant surveillance capabilities. One writer concluded, "I Hate My Friend," a sentiment that encapsulates the core criticism of the product's intrusive nature.
The Rise of Wearable AI
Wearable AI devices like Friend represent a new frontier in consumer technology, promising to augment human memory and social interaction. However, they also introduce complex ethical questions about consent, data privacy, and the potential for misuse of recorded personal information. The public's reaction to Friend's advertising reflects this broader societal unease.
The primary function of the device is to be an ever-present listener, which critics argue fundamentally changes the nature of personal interaction. The idea that every conversation could be recorded and processed by an AI has led to accusations that such technology erodes privacy and genuine human connection.
An Intentional Strategy of Provocation
Interestingly, the company's CEO seems to have anticipated this negative reaction. Avi Schiffman acknowledged the challenging environment for launching an AI product in New York, a city he believes is particularly wary of such technology.
"People in New York hate AI… probably more than anywhere else in the country," Schiffman stated. This awareness reportedly influenced the campaign's design. He explained that the ads were intentionally created with large amounts of white space specifically to invite public interaction and commentary.
According to Schiffman, the goal was to allow New Yorkers to "socially comment on the topic." This strategy suggests the company is not just selling a product but is also attempting to force a public conversation about artificial intelligence. By providing a canvas for dissent, Friend's marketing team has effectively turned its advertising budget into a city-wide social experiment, regardless of whether the outcome is positive or negative for the brand.
This approach transforms the vandalized posters from a simple sign of public disapproval into a calculated part of the marketing narrative. The company appears to be betting that any form of engagement, even negative, is valuable in a crowded marketplace. The ultimate success of this high-cost, high-risk strategy remains to be seen.