The workflow documentation startup Scribe has raised $75 million in a Series C funding round, pushing its valuation to $1.3 billion. The company plans to use the new capital to launch a platform that helps businesses identify the most effective areas for artificial intelligence and automation.
The all-equity round was led by StepStone, with continued support from existing investors including Amplify Partners, Redpoint Ventures, and Tiger Global. This new investment will accelerate the rollout of Scribe Optimize, a tool designed to analyze how work is actually performed across an organization.
Key Takeaways
- Scribe raised $75 million in a Series C funding round, achieving a $1.3 billion valuation.
- The funding will launch Scribe Optimize, a new platform to identify high-impact AI and automation opportunities.
- The company has documented over 10 million workflows and has users in 94% of Fortune 500 companies.
- Scribe plans to double its 120-person team within the next year to support its expansion.
The Challenge of AI Implementation
Many companies are eager to adopt AI technologies but often struggle with a critical first step: determining where to apply them for the best return on investment. According to Scribe's co-founder and CEO, Jennifer Smith, businesses frequently lack a clear understanding of their own day-to-day processes.
Traditionally, companies have relied on consultants, interviews, and workshops to map out workflows. Smith explained that these methods can take months and often fail to capture the full scope of how employees complete their tasks.
“Without really knowing how work is done, it is really hard to know where to improve it, where to automate it, where agents can help,” Smith said. “Scribe Optimize is all about answering that question.”
The new platform aims to solve this problem by mining workflow data to provide a comprehensive overview of processes, including their frequency and duration. This allows leaders to make data-driven decisions about automation priorities.
From Documentation to Optimization
Founded in 2019 by Jennifer Smith and CTO Aaron Podolny, Scribe initially focused on simplifying process documentation. Its flagship product, Scribe Capture, uses a browser extension and desktop application to automatically generate step-by-step guides, complete with text and screenshots, as a user performs a task. This core product laid the groundwork for the data analysis now powering Scribe Optimize.
A Foundation of Strong Growth
Scribe's existing Capture tool has already gained significant traction in the market. The company reports that its software is used by teams within 94% of Fortune 500 companies and serves over 5 million users globally. It counts major corporations like T-Mobile, LinkedIn, and Northern Trust among its clients.
Scribe by the Numbers
- Valuation: $1.3 billion
- Total Users: Over 5 million
- Workflows Documented: More than 10 million
- Paid Organizations: 78,000
- Revenue Growth: Doubled in the past year
Customers using the documentation tool have reported substantial productivity gains. According to the company, users save an average of 35 to 42 hours per person each month, and new employees can be onboarded up to 40% faster.
This user-driven adoption has been key to Scribe's success. “Users come to Scribe not because their boss tells them to, but because they want to,” Smith noted, explaining that the tool often spreads organically from individual employees to entire departments.
Strategic Expansion and Future Plans
The new $75 million in capital provides Scribe with significant resources, especially since the company has not heavily drawn down its previous $25 million Series B funding. The primary goal is to accelerate the launch of Scribe Optimize and expand the company's operational capacity.
Scribe's valuation has increased fivefold since its last funding round, signaling strong investor confidence in its strategy. The San Francisco-based startup has seen significant international adoption, with the U.K., Canada, Australia, and Europe representing its largest markets outside the United States.
To support this growth, Scribe plans an aggressive hiring push. The company currently has 120 employees and intends to double its headcount over the next 12 months. This expansion will be crucial as it rolls out its new enterprise-focused platform and continues to scale its user base.
The move into optimization places Scribe in a strategic position, helping companies navigate the complexities of the AI revolution not just by documenting processes, but by intelligently guiding their transformation.