Google Fi is rolling out a series of updates for its mobile service, introducing artificial intelligence to manage billing and improve call quality. The company also announced long-awaited improvements to its web-based messaging and a new automatic Wi-Fi connection feature for Pixel users.
The changes, set to be released over the next few months, aim to streamline the user experience by leveraging AI for customer support and audio processing. Additionally, the integration of Rich Communication Services (RCS) into the web platform addresses a significant limitation for subscribers who use Fi on their computers.
Key Takeaways
- An AI-powered chatbot will soon be available to help users understand their Google Fi bills.
- A new "optimized audio" feature will use AI to reduce background noise from the person you are speaking with.
- Full RCS messaging support is coming to the Google Fi web interface in December, allowing calls and texts from a browser without disabling advanced features.
- Pixel users will get a new Wi-Fi Auto Connect+ feature that automatically switches them to certified public Wi-Fi networks.
AI Integration for Billing and Calls
Google is integrating its Gemini AI model into the Fi service to assist with billing inquiries. Subscribers will be able to interact with a chatbot to receive summaries of their statements or ask specific questions about charges. The company stated that this feature, developed after positive feedback during testing, is designed to provide quick answers without needing to wait for a human support agent.
In addition to customer service, AI will be used to enhance audio quality during phone calls. Launching next month, a feature called "optimized audio" will actively filter out background noise coming from the other person's end of the line. This means Fi users should hear conversations more clearly, even if the person they are talking to is in a noisy environment like a crowded street or windy location.
Complementing Existing Technology
This new audio feature is distinct from the existing noise cancellation on Pixel phones, which cleans up the audio transmitted from the Pixel user's microphone. The Google Fi update focuses on cleaning the incoming audio, creating a clearer experience on both ends of the conversation.
The service is also adding support for HD and HD+ calling, which provides higher-fidelity audio when both callers are on a compatible network connection.
Upgrades to Web Messaging and Connectivity
A significant technical upgrade is scheduled for December, when Google Fi will enable full RCS support on its web platform. For years, Fi subscribers faced a difficult choice: use advanced RCS features like typing indicators and high-resolution photo sharing on their phones, or disable them to make calls and send texts from a computer browser.
This upcoming change eliminates that compromise. Users will be able to access their calls, voicemails, and messages—including full RCS chats—directly from the Fi website without altering their phone's settings. Google has also indicated that the web interface has been redesigned for a more streamlined and accessible experience.
What is RCS?
Rich Communication Services (RCS) is the modern standard for text messaging, designed to replace the older SMS protocol. It enables features common in apps like WhatsApp or iMessage, such as read receipts, typing indicators, and the ability to send high-quality images and videos over data networks.
New Automatic Wi-Fi for Pixel Users
Pixel phone owners on the Google Fi network will soon see a new feature called Wi-Fi Auto Connect+. This system is designed to automatically switch a user's connection from cellular data to a certified Wi-Fi hotspot when one is available.
According to Google, its network includes "tens of millions" of hotspots that have been verified for security and speed. When a Pixel device connects to one of these networks, a "W+" icon will appear in the status bar. The goal is to provide faster speeds and conserve cellular data.
However, the feature will be enabled by default, which may not be ideal for all users. The system will switch to a certified Wi-Fi network even if the phone already has a strong mobile data connection. While this can save data, some public Wi-Fi hotspots may offer slower or less reliable performance than a 5G cellular connection.
Google's Jane Harnett confirmed that while Pixel users will be automatically opted into Wi-Fi Auto Connect+, an option to disable the feature will be available in the device settings for those who prefer to manage their connections manually.
This automatic switching could benefit Google by reducing the amount of data its customers use on partner networks like T-Mobile, potentially lowering the company's operational costs. Users will need to decide whether the convenience and data savings are worth ceding control over their network connection.