ServiceTitan, a leading provider of software for trade contractors, has introduced a new artificial intelligence platform named Atlas. The system is designed to automate administrative and financial tasks for commercial and infrastructure construction projects. The announcement was made at the company's Pantheon 2025 user conference in Anaheim, California.
The platform aims to streamline complex workflows, including billing, scheduling, and compliance, positioning ServiceTitan to compete more directly with established players in the commercial construction technology sector.
Key Takeaways
- ServiceTitan unveiled Atlas, a new AI platform, at its Pantheon 2025 conference.
- Atlas is designed to automate administrative and financial tasks for commercial construction contractors.
- The platform includes tools for project management, financial tracking, and automated invoicing, which the company claims can process up to 90% of vendor bills automatically.
- This launch signals ServiceTitan's strategic expansion into the large-scale commercial and infrastructure construction markets.
Expanding into Commercial Construction
ServiceTitan has historically focused on software for residential and small-scale specialty contractors. The introduction of Atlas marks a significant strategic shift toward the commercial and infrastructure construction sectors. The company, founded in 2012 by Vahe Kuzoyan and Ara Mahdessian, has grown substantially, culminating in an initial public offering on the Nasdaq (TTAN) in December 2024.
The Pantheon 2025 event, held from September 17 to 19, attracted over 4,000 attendees. During the conference, company executives described Atlas as a "co-pilot" for contractors, capable of handling administrative burdens that often delay large projects.
Company Background
Founded in 2012, ServiceTitan developed a cloud-based platform to help trade businesses manage scheduling, dispatching, and invoicing. After securing more than $1 billion in venture capital, the company went public in late 2024 and now supports tens of thousands of contractors across the United States.
Core Features of the Atlas AI Platform
The Atlas platform integrates several new tools aimed at improving efficiency and providing greater financial oversight on complex projects. Company officials stated the system can adapt to specific business needs to perform a variety of functions automatically.
Financial and Project Management Tools
A key feature highlighted was a real-time Project Profit and Loss (P&L) dashboard, giving managers immediate insight into a project's financial health. Another significant tool is a three-way matching system for vendor bills, which ServiceTitan claims can automate the approval and payment process for up to 90% of incoming invoices.
For firms managing multiple large-scale jobs, Atlas introduces several organizational features:
- Project Groups: Allows related jobs to be bundled for easier oversight.
- Project Templates: Standardizes setup for recurring project types.
- Parent Projects: Enables contractors to link sub-projects to a main project, providing a portfolio-wide view of progress and resource allocation.
A Global Project Backlog view also helps companies forecast labor demand and capacity across their entire project pipeline.
Reported User Benefits
According to ServiceTitan, contractors using its platform have reported tangible improvements, including a 2% average increase in net profit margins, receiving payments 12 days faster, and delivering 8% more projects on schedule.
Quotes from Industry Professionals
During the conference, several long-time users of ServiceTitan's software commented on the new capabilities. John Hurst, president of Interstate AC, praised the platform's reporting functions.
“In an instant, I can pull a WIP report and see every project live today—what billing looks like, how much we billed on equipment, how much we used on labor,” said Hurst.
The growth of the annual user conference itself was also noted. “I’ve been to almost every Pantheon since the early days, and it just keeps getting bigger and better,” commented Renee Lenox, business operations manager at Service Specialties Inc.
ServiceTitan co-founder and CEO Ara Mahdessian emphasized the transformative potential of artificial intelligence for the construction industry.
“AI isn’t going to replace contractors, but it will absolutely transform how they operate,” Mahdessian stated. “Business owners who adapt and embrace this new reality will thrive, while those who don’t will be left behind.”
Strategic Partnerships and Market Positioning
To support its platform, ServiceTitan has formed partnerships with major industry suppliers. These integrations embed real-time pricing and product catalogs directly into the software's estimating and procurement workflows.
A 2024 agreement with SRS Distribution, a subsidiary of The Home Depot, integrated product data for estimators. The company also has an agreement with ABC Supply, which adds live pricing and an “estimate-to-order” function across its 900 branches. A partnership with Ferguson Enterprises connects plumbing, HVAC, and PVF supply data to the platform.
By developing tools for invoicing, change orders, and comprehensive project planning, ServiceTitan is now competing in a market long dominated by companies like Procore, Autodesk, and Trimble. The adoption of Atlas by subcontractors could have a significant impact on project reporting and billing cycles for large-scale general contractors and project owners.
The Competitive Landscape
The construction technology market is a competitive space with established leaders. Procore offers a comprehensive project management platform, Autodesk provides design and construction software like BIM 360, and Trimble specializes in hardware and software for surveying, engineering, and construction. ServiceTitan's AI-driven approach to automating back-office tasks is its key differentiator as it enters this crowded field.
The company also shared data on the financial success of its user base. In the past year, nearly 2,000 contractors on the platform recorded at least one month with $1 million in revenue, and 137 of those businesses reported a single day with $1 million in revenue.
